Design Experience

Streamlined and edited content being used throughout application.
Shadowed lead UX Designer in Figma design sprints creating landing pages for application.

Developed the overall design and user flow for two mobile applications and a responsive website to create a fast, simple, and user forward experience.
Created personas, user journey maps, user stories, and empathy maps to better understand user needs.
Designed low-fidelity prototypes to test during usability studies to influence the high-fidelity prototype.
Conducted moderated and unmoderated usability studies that affected the user experience of the design.
Demonstrated how finished designs could be transferred to engineering teams.
Iterated on designs based on feedback to ensure the user experience is the best it can be.

Service Industry Experience

Collaborated with coworkers to create a welcoming, and hospitable space for customers to encourage repeated visits.
Lead training shifts to ensure all baristas provided the same quality beverage consistently.
Ensured the product was presented to the customer accurately, and efficiently for them to enjoy.
Produced high-quality espresso, tea, and similar cafe related beverages to cover a wide variety.

Worked with coworkers to prepare the dining hall for guests to sit and order their food.
Engaged in serving customers by taking their food and drink order and submitting them to the bar and kitchen in a timely manner.
Supported the rest of the team by training and leading new employees to uphold the employee expectation.